FAQ

Shipping

How long does shipping take?
Shipping to the USA, Canada, France, Spain, and Germany usually takes 7–15 business days. In rare cases, it may take up to 20 business days if there are customs delays.

How much does shipping cost?
We offer free shipping on all orders.

Where are orders shipped from?
Orders are shipped directly from our trusted suppliers.

Tracking

How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number and a link to track your package.

What if my package is delayed?
Please contact us via the contact form and we will check the status with the shipping carrier.

Payment

What payment methods do you accept?
We accept Visa, MasterCard, PayPal, and Apple Pay.

Is payment on your site secure?
Yes. All payments are processed through secure payment gateways with SSL encryption.

Returns & Exchanges

Can I return an item?
Yes, you can return your item within 14 days of receiving it. For details, please see our Refund Policy.

Who pays for return shipping?
If the return is due to a defective item or our mistake, we will cover the return shipping costs. In all other cases, the customer is responsible for return shipping.

Other

Do you offer a quality guarantee?
Yes, we carefully select our suppliers and check products before shipping.